Your mission
We are looking for a motivated Ukrainian and Russian speaking psycho-social counselor based in Ukraine to join our fabulous Ukrainian psychological counseling team. This role is essential for providing support to people affected by the war in Ukraine through our chat platform.
Start date: January 15, 2026
Location: remote from Ukraine, 20 h/week with evening and weekend shifts
Contract: Limited until 31.12.2026, funded by the SOS Project
Requirements: Valid FOP (Type 3), based in Ukraine
Compensation: Freelance agreement with Ukraine-specific rates (~14.700 EUR per year assuming 20h -week)
Your main responsibilities:
- Provide people affected by the war in Ukraine with psycho-social support through scheduled chat shifts (including evenings and weekends)
- Accompany the volunteer counselors in the best possible way to provide high-quality chat consultation on our platform
Your further tasks will be:
- Assess and accompany chats that deal with acute moments of crisis or endangerment
- Support our volunteer counselors with content-related questions
- Contribute to our product transformation through highly valued feedback
- Participate in internal meetings, workshops, lectures, intervision, and supervision
- Execute administrative tasks - documentations, reports, similar - where required.
Your profile
Must-haves:
Master's degree in psychology or equivalent combination of education and experience
Clinical knowledge of problems and disorders in children and adolescents and trauma
Ideally, first-hand practical experience in the accompaniment and counselling or crisis intervention for children, adolescents or adults under stress
You are highly confident in speaking and writing in Ukrainian and Russian (Level C1-C2 in both)
You are confident in internal communication in English (not necessarily counselling) - language skills in English at ~ B2
Very high level of resilience in critical situations
Feeling for sensitive and resonance-based communication
Good self-regulation skills
Ability for self-reflection
Ability to work in a team and independently
Certain degree of flexibility in scheduling
Nice-to-have:
We highly encourage people to apply even if they don’t meet every single requirement listed—if you bring passion, relevant skills, and a willingness to learn, we’d love to hear from you!
For joining our purpose-driven colleagues, please send us your CV and brief motivation letter (only accepted through our forms / button below, pls no mails).
We also prefer CVs without a picture to focus only on your valuable contributions to the team, not on your look-alikes...
About us
krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.
krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age religion, disability, gender, gender identity or sexual orientation, to apply to us. We are looking forward to hearing from you!
We want to focus exclusively ony your qualifications and make the application process as objective as possible. We therefore expressly ask you to send us your CV without a photo. Thank you!
