Your mission
krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, our crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.
start date: as soon as possible
preferably based in Germany; remote/hybrid, 30 h / week
limited contract (until 31.12.2025), expecting further extension
salary statement: please mark that krisenchat gGmbH holds country-specific salary structures.
This role, when based in Germany, will be sorted into a junior range starting with 42.000 EUR and ending with 45.000 EUR gross per year (this amount is calculated for a full 40 h/week).
Please mark though, when being based in e.g. UA a country-specific payment in connection with an freelance agreement will apply. (UA rate currently amounts up to: ~ 21.000 EUR per year)
This role - based on a 30 h/week temporary contract - will join our fabulous UA psychological counseling team to:
Provide people affected by the war in Ukraine with psycho-social support chats scheduled in brief shifts (also on weekends)
Accompany the volunteer counsellors in the best possible way to also provide chat consultation on our platform.
Your further tasks will be:
Assessing and accompanying chats that deal with acute moments of endangerment.
Supporting our volunteer counselors with content-related questions
Supporting our future product transformation through highly valued feedback.
Participating in internal meetings, workshops, lectures, intervision, and supervision.
Acting as contact person for the team towards the tech team (developers) to facilitate upcoming technical requests and needs and lead to a swift solution.
Executing administrative tasks - documentations, reports, similar - where required.
Your profile
Must-haves:
Master's degree in psychology or equivalent combination of education and experience
Clinical knowledge of problems and disorders in children and adolescents and trauma
Ideally, first hand practical experience in the accompaniment and counselling or crisis intervention for children, adolescents or adults under stress
You are highly confident in speaking and writing in Ukrainian and Russian (Level C1-C2 in both)
You are confident in internal communication in English (not necessarily counselling) - language skills in English at ~ B2
Very high level of resilience in critical situations
Feeling for sensitive communication and knowledge of resonance
Good self-regulation skills
Ability for self-reflection
Ability to work in a team and independently
Certain degree of flexibility in scheduling
Nice-to-have:
We highly encourage people to apply even if they don’t meet every single requirement listed—if you bring passion, relevant skills, and a willingness to learn, we’d love to hear from you!
For joining our purpose-driven colleagues, please send us your CV and brief motivation letter (only accepted through our forms / button below, pls no mails).
We also prefer CVs without a picture to focus only on your valuable contributions to the team, not on your look-alikes...
About us
krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.
krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age religion, disability, gender, gender identity or sexual orientation, to apply to us. We are looking forward to hearing from you!
We want to focus exclusively ony your qualifications and make the application process as objective as possible. We therefore expressly ask you to send us your CV without a photo. Thank you!
