Your mission
The application deadline is January 24, 2025.
- Conceptual development and continuous monitoring of the quality process to ensure high advisory standards for both volunteer and full-time counselors
- Developing new quality assurance concepts for new projects/areas
- Leading our Quality Assurance Team
- Facilitating intervision and team meetings
- Supporting and guiding the members of the Quality Assurance Team through one-on-one meetings, feedback, development of support materials, case reviews, and, when needed, accompanying counselor meetings
- Handling particularly challenging quality-related conversations
- Scheduling and shift planning
- Collaborating with other advisory-related teams, especially the Mentoring Team
- Maintaining the e-learning platform in coordination with the Knowledge & Quality Team
Why us?
Purpose: Together, we have a positive and lasting impact on children and young people in need and are constantly expanding the support offered by krisenchat.
Top equipment: You decide whether you want to work with a Macbook or Thinkpad and can equip yourself as you wish thanks to our generous budget for remote work.
Workflex: Sun seeker? Enjoy up to 182 days EU and 30 days non-EU Workflex for maximum freedom and flexibility.
Vacation: Relax with 27 days of annual leave and flexible educational leave.
Corporate benefits: Enjoy our exclusive offers through our special corporate benefits.
New Work: We focus on innovation and agile working methods and create a dynamic environment that promotes your creativity and offers space for personal development.
Office: You are always welcome in our beautiful office in Berlin-Mitte.
About us
krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.
krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age religion, disability, gender, gender identity or sexual orientation, to apply to us. We are looking forward to hearing from you!
We want to focus exclusively ony your qualifications and make the application process as objective as possible. We therefore expressly ask you to send us your CV without a photo. Thank you!
